Candidates: FAQs Regarding COVID-19
We are committed to supporting our Candidates by providing timely and accurate information during the dynamic nature of the COVID-19 pandemic. As such, we will follow the Centers for Disease Control and Prevention (CDC) as well as government and WHO recommendations while working to minimize the impact on our Candidates and Charterholders.
Prometric continues to monitor the global pandemic. Check the pages below for the latest.
If your exam is cancelled, Prometric will contact you, the Candidate via email, the FDP Institute is NOT notified.
Please email us at firstname.lastname@example.org so we can determine if we can reschedule within in the same window at the same or different Prometric location, or if we have to look at other options.
Your safety is our top priority. We have been working closely with Prometric to monitor the situation and follow all global and local guidelines. Prometric’s website is frequently updated with the latest information, please refer to their COVID-19 FAQ section for their current status.
Under what conditions will Candidates be eligible for a refund?
In the unlikely event that our exam administrator Prometric is unable to administer exams during the scheduled exam window, in total or in part, the FDPI will consider various options for Candidates in order that they may test in alignment with our policies as described here. These accommodations may include rescheduling of exams to another future window or refunds of exam fees, at the FDPI’s full discretion.
Are FDP exam prep providers still able to provide services during COVID-19 disruptions? If you have elected to supplement your preparation with the content and/or services of a third-party prep provider, please contact them directly for more information about their offerings.
FDP authorizes exam prep providers globally, as described on our website. The FDP curriculum and related study materials found on the Curriculum Materials page are the only preparation resources endorsed by the FDP Institute®. CAIA and the FDP Institute do not endorse, promote, review, or warrant the accuracy of the courses, products, materials, and/or services offered by any third-party preparatory program provider of CAIA Association–related information, nor does it endorse any pass rates claimed by third-party preparatory program providers.
What procedures are in place to mitigate disruption for the upcoming exam cycle?
The FDPI will continue to actively follow the COVID-19 situation closely with our exam administration partner Prometric. Prometric is taking aggressive, proactive steps ensuring safety of Candidates through a number of mitigation steps. More information about their risk mitigation efforts and management of the COVID-19 pandemic is available on their website, here.
Test Site/Safety Concerns:
Where can I get the most up to date information from Prometric regarding test center closures?
Also, if you have unsubscribed to any FDPI email you may not be contacted with important updates. To re-subscribe please contact us at email@example.com.
What measures has Prometric taken to ensure the safety of Candidates?
FDP Exam Candidates: Prometric continues to monitor the global pandemic. Due to COVID-19 some locations are experiencing site closures and/or appointment capacity reductions.
View special accommodations prior to scheduling your exam. Exam appointments cannot be made for 24 hours following your registration. Please refer to the link in the registration confirmation email you received.
You must be registered exam candidate to schedule an exam appointment.
At any time, feel free to contact us at firstname.lastname@example.org